First, I am a careful shopper and when I buy something that is more than a few hundered dollars I have researched carefully. I bought one of these on a vac clearance sale at Sears about a year ago. It looked great and the salesman was very positive about the product. I have all tile flooring in the house so this was designed for that application especially. About 4-5 months after purchase the vacuum started shutting off on its own while I was using it. I would try and turn it back on with no response. A few minutes later it would work fine. It was as if it would get hot and have to cool down or something. The problem was that it was only 5 minutes or so of use. I contacted Electrolux who asked me several questions including where I bought it and how much I paid. As soon as I told the rep that I bought it on clearance she told me that the warranty was void since I bought a clearanced model. I argued but it did no good. So, I have a "quick vac" that I paid nearly $300 for. I learned that Electrolux DOES NOT stand behind their product. How much I paid should have nothing to do with the warranty (unless of course it would have been used- it was new) They used anything they could to NOT warranty the product. The rep was very nasty. I talked to Sears who did try to fix it without luck but they would not return the vac either and actually, they shouldn't have to - it isn't their fault. There is a diode issue or something I read on a website that is defective on the board inside. You would be better off to buy something else - BELIEVE ME! It is Euro-junk.Get more detail about Electrolux EL7000A Oxy3 HEPA Canister Vacuum Cleaner.
To Dawn Leister,
ReplyDeleteI am sorry to hear that you’ve had these issues with your vacuum cleaner. You’re right you shouldn’t have had these problems with a vacuum that is so new. We do value you as our customer and in your post you stated that we did try to help you. There are limitations on what we can do but I think that my team may have some options that were not available with the other teams you worked with. We would like to talk with you and find a resolution that will be satisfactory to you. My name is Brian and I am part of the Sears Cares Escalations team and we’d like to step in and ensure this problem gets resolved. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation.
In the email, please provide a contact phone number and the phone number the vacuum was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Dawn Leister) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares