I've had this vacuum for a couple of years now. I have three dogs and a cat,so lots of fur to pick up. When this vacuum was brand new, it was the best vacuum I ever had, by far. Tore through the fur like it wasn't even there, effortlessly. But as it aged(very quickly), less and less worked on it. First of all, that slogan, "never loses suction" is an outright lie. It'll lose suction all the time, for many reasons. The main reason is that when the debris you vacuum up enters the canister, it has to make a 150 degree turn, which inevitably leads to clogs. Another reason it loses suction is because the filters clog up. Apparently it's not intended to suck up dust. Sometimes, though, it just loses suction for no reason at all. "Never" loses suction? I think they mistook "never" for "always."
Right now, the powerhead doesn't work at all. It just makes a horrific loud whining noise and nothing else.
Other complaints I have are: the way the attachments clip onto the body of the machine is cheap and pretty useless. Once you've taken the attachments on and off a couple of times they just fall off all the time and can't be clipped back into place reliably. You'll either have to store them elsewhere, or pick them up a hundred times every time you vacuum. Also, the hose attaches to the side of the body, making the machine asymmetrical. Think that doesn't matter? Try pulling this machine around the house - it tips over constantly, and gets caught on every piece of furniture or doorframe it can find, since it can't be pulled straight.
Dyson customer service is nonexistent. They couldn't care less about the problems. I have 4 years of "warranty" left, but like most companies these days, having a warranty means nothing's wrong and they can ignore you completely.
I will not buy a Dyson product again, and believe me, I'll be buying another vacuum very soon.Get more detail about Dyson DC21 Stowaway Canister Vacuum.
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